Effective Date: August 3, 2023
 
Thank you for choosing Avana.ai. We strive to deliver the best user experience and are committed to providing top-notch services to our customers. However, we understand that sometimes situations may arise where you may need to request a refund. This Refund Policy outlines the terms and conditions governing refunds for our services.
 
Refund Eligibility
1.1. You are eligible to request a refund within 14 days from the date of purchase for your subscription plan.
1.2. To be eligible for a refund, you must be a first-time customer and have not previously requested a refund for the same service.
 
Refund Process
2.1. To initiate a refund request, please contact our customer support team at support@avana.ai.
2.2. Your refund request will be carefully reviewed by our team.
2.3. Once your refund request is approved, the refund will be processed through the original payment method used during the purchase.
 
Non-Refundable Items
3.1. The following items are not eligible for a refund:
a) Any portion of the subscription period used before the refund request.
b) Any usage or consumption credits utilized during the subscription period.
c) Services purchased from third-party providers via our platform (subject to their respective refund policies).
 
Refund Conditions
4.1. Refunds will only be provided if the refund request meets the eligibility criteria mentioned in section 1.
4.2. Refunds will be issued in the original currency of the purchase.
4.3. We reserve the right to deny a refund request if we suspect any fraudulent activity or misuse of our services.
 
Cancellation of Services
5.1. If you are unhappy with our services and would like to discontinue using them but are no longer eligible for a refund, you can cancel your subscription at any time. The cancellation will be effective at the end of the current billing cycle.
5.2. Upon cancellation, you will retain access to our services until the end of your current subscription period.
 
Changes to the Refund Policy
6.1. We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised version on our website.
6.2. Continued use of our services after any such changes will constitute your consent to abide by the updated Refund Policy.
 
Contact Us
If you have any questions or concerns about this Refund Policy, please don't hesitate to contact our customer support team at support@avana.ai.
 
By using Avana.ai, you acknowledge that you have read, understood, and agreed to this Refund Policy. This policy is subject to the Terms of Service and Privacy Policy governing the use of our services.
 
Your Avana.ai Team